I led UX and UI improvements across Enercity’s suite of digital tools, including the customer-facing app and website, as well as an internal tool used by support agents.
 

The challenge was designing for two very different user groups: everyday customers managing their energy accounts, and internal agents handling complex queries and technical data.

For the agent tool, I transformed a barebones wireframe into a fully functional interface, focusing on clarity, hierarchy, and usability. The redesign made it easier for agents to navigate, understand key data at a glance, and support customers more confidently.
 

On the customer side, I improved core journeys like onboarding, payments, and usage tracking. I introduced simplified patterns and clear data visualisations to help users better understand their energy consumption and manage their accounts with ease.
 

As the products matured, I handed off a scalable design framework to the internal team to ensure consistency and flexibility for future development.